Data export & deletion
How to export your Horoptic data and request account deletion.
You can export your account data and delete your account yourself, from the Account panel in the app — both work today, no support ticket required.
Export returns a single JSON file containing your account record; your passkeys’ metadata (labels, dates and device type — never the keys themselves); each of your projects as its current document — every clip, track, effect and setting as the project stands, rather than a replay of each individual edit; your generation jobs; your Director turns; your billing events; and your credit balance with your most recent 500 ledger entries.
Deletion removes your account and its contents. Where the law requires us to retain a financial ledger, we anonymize your link to it rather than destroy the record.
Both actions require a passkey on your account — an email-code session alone can’t export or delete your data, deliberately, since either action is irreversible or reveals everything at once.