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Data export & deletion

How to export your Horoptic data and request account deletion.

Updated August 2026

You can export your account data and delete your account yourself, from the Account panel in the app — both work today, no support ticket required.

Export returns a single JSON file containing your account record; your passkeys’ metadata (labels, dates and device type — never the keys themselves); each of your projects as its current document — every clip, track, effect and setting as the project stands, rather than a replay of each individual edit; your generation jobs; your Director turns; your billing events; and your credit balance with your most recent 500 ledger entries.

Deletion removes your account and its contents. Where the law requires us to retain a financial ledger, we anonymize your link to it rather than destroy the record.

Both actions require a passkey on your account — an email-code session alone can’t export or delete your data, deliberately, since either action is irreversible or reveals everything at once.

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