HELP
Help & documentation
The essentials, in plain language. The primary help lives in the app — the AI Director answers 'how do I…' — but here's the reference layer.
Content Credentials (C2PA) on export Every export carries C2PA Content Credentials — a signed, machine-readable record of what was AI-generated and what was filmed. How the AI Director works The Director is a second operator that edits your timeline by calling the same typed operations your buttons call. Local-first & accounts Manual editing is free, offline, and account-less. You only sign in to reach the cloud. Credits & billing Credits are prepaid and spent only at the gate. A failed job costs nothing. What generation costs Each model is priced separately, so cheap models stay genuinely cheap. You see the cost before a credit moves. Refunds & failed generations A failed generation costs nothing — the hold is released. Spent credits are prepaid and non-refundable. System requirements Cutroom runs on macOS and Windows with a WebGPU-capable GPU. Mobile is on the roadmap. Import, export & formats Import is local-decode first — no upload for common formats. Exports are server-rendered and carry provenance. Passkeys & account recovery Cutroom is passkey-first — no passwords. Recovery goes through your verified email. Data export & deletion You can export your data and request deletion. The financial ledger is anonymized, not destroyed, where the law requires retention.