HELP CENTER
How can we help?
The essentials, in plain language — how Horoptic works, what it costs, and what happens to your files.
Getting started & local-first
How the AI Director works The Director is a second operator that edits your timeline by calling the same typed operations your buttons call. Local-first & accounts Manual editing is free, offline, and account-less. You only sign in to reach the cloud. System requirements Horoptic runs on macOS and Windows with a WebGPU-capable GPU. Mobile is on the roadmap.
Editing
Trim with the pro edit grammar Split at the playhead, drag or ripple a clip edge, and roll, slip or slide at a cut in the seam. Grade a clip with a LUT Load a .cube LUT in the Color tab, balance and shape the grade, and check it on the scopes. Add captions to a clip Add a caption in the Captions tab, type and time it, style it, then choose how it ships when you export. Mix audio with the mixer Shape each clip in the Audio tab, then balance tracks in the Mixer: faders, mute, solo and volume automation.
Credits & billing
Credits & billing Credits are prepaid. Generation is spent at the gate; Director turns are metered per turn. A failed job costs nothing. What generation costs Each model is priced separately, so cheap models stay genuinely cheap. You see the cost before a credit moves. Refunds & failed generations A failed generation costs nothing — the hold is released. Spent credits are prepaid and non-refundable.
Exporting & platform masters
Accounts, sign-in & trust
Accounts, sign-in & recovery Sign in with an email one-time code, then add a passkey — it's required before you can spend credits. Recovery runs through your verified email. Data export & deletion You can export your data and request deletion. The financial ledger is anonymized, not destroyed, where the law requires retention. Content Credentials (C2PA) on export Every master gets a C2PA provenance manifest recording whether a Horoptic AI model made or changed any of it and listing each source clip by hash. Download it beside your master in the desktop app; signing is still to come.
Still stuck?
The local editor is free, offline, and account-less — start there. With an account, the Director can carry out the edit you describe.